Carleton College enhances medical and mental health support for students through free virtual care with 24/7 availability

Carleton University Launches New Virtual Health Initiative for Students

Carleton University is set to launch a new initiative that will provide students with free virtual medical and mental health resources around the clock, starting from the first day of Spring Term 2024. This addition to the comprehensive health care services already provided by Carleton Student Health and Counseling (SHAC) aims to meet the growing need for personalized care when students need it most.

The decision to offer virtual resources was made after feedback from students, faculty, and staff, gathered by the Student Mental Health and Wellness Working Group over the past year. They recommended investing in telehealth among other suggestions. By offering free access to virtual medical and mental health resources in conjunction with existing on-campus services, Carleton hopes to provide convenient care, reduced wait times, access to a diverse provider network, and translation services supporting over 240 languages.

Carleton students will have access to virtual care from licensed physicians and counselors located anywhere in the United States through a partnership with TimelyCare, a secure and accredited platform that follows campus-specific protocols to ensure continuity of care. The TimelyCare resources available to Carleton students include on-demand medical care, mental health and emotional support, mental health counseling, psychiatric support, health coaching, and digital self-care content such as meditation and yoga sessions.

This initiative will be particularly beneficial for students studying abroad or spending College breaks outside of the U.S., who will have access to on-demand mental health and emotional support 24/7. This service will help them stay connected with their healthcare needs while away from home. For more information on the medical and mental health resources available to Carleton students, they can visit the SHAC website.

Overall, this new initiative is an important step towards ensuring that Carleton University provides its students with comprehensive healthcare services that meet their individual needs wherever they may be located at any given time.


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